SALT AlBahar

• Spearheaded the pre-opening strategy, ensuring a smooth launch with well-defined customer journey touchpoints.
• Developed a VIP guest experience program, boosting satisfaction by 35%.
• Partnered with IT teams to enhance digital booking systems, increasing advance reservations by 15%.
• Led the recruitment and training of customer-facing teams, ensuring top-tier service standards.
• Established a structured housekeeping department with SOPs, ensuring quality service delivery.
• Ensured a fully operational resort launch, where all sections worked efficiently to deliver a luxury experience.