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Alshaya Retail
Location
Kuwait & Jeddah, KSA
Role
Customer Service Regional Manager and Contact Center
• Expanded the customer service department into a strategic business unit, handling over 35,000 monthly interactions.
• Launched the Alshaya Card and My Starbucks Rewards, improving customer loyalty and repeat engagement.
• Developed a centralized customer database, improving customer targeting and personalization.
• Led a 70% reduction in customer complaints by optimizing service delivery and vendor management.
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