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ToYou Delivery Application

Location

Riyadh, KSA

• Reduced customer complaints by 70% through structured quality control measures.
• Designed and launched a customer-centric chatbot, leading to a 45% increase in first-contact resolution.
• Developed and implemented QA protocols for the call center, fleet team, app content, and sales processes.
• Increased customer engagement and NPS through process optimizations and improved customer journey mapping.

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