National Bank of Kuwait (NBK)

Masses Sales Manager for the Relationship Officers
* Led a team of Relationship Officers, driving sales and enhancing customer relationships across multiple channels.

* Developed and implemented sales strategies, resulting in improved sales performance and customer satisfaction.

* Collaborated with cross-functional teams to optimize service delivery and client engagement.

Team Leader, Service Quality for Loans, Cards, and Direct Sales
* Managed service quality initiatives for the loans, cards, and direct sales divisions, ensuring alignment with NBK’s customer service standards.

* Spearheaded customer experience improvements by monitoring service delivery and resolving issues to maintain high satisfaction levels.

* Conducted regular training sessions to ensure team proficiency in service standards and customer care practices.

Specialist, Service Quality for Branches and Call Center
* Focused on enhancing the service quality at NBK branches and the call center, streamlining processes for better customer service.

* Conducted regular audits and evaluations to identify areas for improvement, leading to higher efficiency and a reduction in customer complaints.

* Played a key role in designing and implementing customer experience improvement initiatives, contributing to a more seamless and personalized banking experience.